Refund Policy

Thank you for choosing to purchase patio furniture from our store. We want to ensure that you are completely satisfied with your purchase, and we have implemented the following return policy to provide you with peace of mind:

Timeframe:

You have a period of 30 days from the date of purchase to initiate a return for patio furniture.

After 30 days, unfortunately, we cannot accept returns or provide refunds.

Eligibility:

To be eligible for a return, the patio furniture must be in its original condition, unused, and free from any damages or signs of wear and tear.
All packaging, accessories, manuals, and tags that were included with the furniture must be returned in their original condition.
Proof of Purchase:
A valid proof of purchase is required for all returns. This can include the original receipt, order confirmation, or any other documentation that demonstrates your purchase from our store.

Return Process:

To initiate a return, please contact our customer service team at info@muskokapatio.com. They will guide you through the return process and provide you with the necessary instructions.
In some cases, we may require photographs of the patio furniture to assess its condition before approving the return.

Return Shipping and Costs:

The customer is responsible for arranging and paying for the return shipping of the patio furniture.

We recommend using a reputable shipping service with tracking and insurance to ensure the safe return of the item.

Refund or Exchange:

Once we receive and inspect the returned patio furniture, we will assess its condition.

If the furniture meets the eligibility criteria, you will have the option to receive a refund to the original form of payment or exchange the item for another product of equal value.

Refunds will be processed within [X] business days after the return is approved.

Non-Returnable Items:

Custom orders or visibly used patio furniture items are non-returnable, unless they are damaged or defective upon arrival.

Please note that this return policy applies to patio furniture purchased directly from our store. If you purchased the furniture from a third-party retailer or website, their return policy may apply instead.

If you have any further questions or require assistance regarding our patio furniture return policy, please do not hesitate to contact our customer service team at info@muskokapatio.com. We are here to assist you and ensure your satisfaction with our products.